Refund & Cancellation Policy

Last updated: October 16, 2026

1. Free Starter

Free Starter is $0. It does not take a card to exist. It does not expire into a paid plan. There is nothing to refund. You can close the workspace in the app or by emailing billing@pipecove.com.

2. Cancelling a paid plan

Solo Sales, Growth Team, and Pro Agency renew monthly until you cancel. Cancel in billing settings or by emailing billing@pipecove.com from an admin address. Cancellation takes effect at the end of the period you have already paid. You keep access until that date. We do not bill the next month.

There is no trial period to refund. Moving onto a paid plan is a choice you make at checkout.

3. Subscription refunds

Monthly fees are not refunded for the unused part of a month. You keep that month.

If we billed you twice, billed the wrong plan, or billed after a cancellation we had already confirmed, we refund the mistaken amount.

Nothing in this policy limits a non-excludable right. Most workspaces buy Pipecove for business use. If a consumer guarantee applies, we will honor it.

4. Downgrades

A downgrade applies the lower caps and removes features the lower plan does not include, including WhatsApp, documents, lead forms, custom objects, AI, social publishing, or ads, as the plan comparison states. Do the cleanup before you downgrade. We do not refund the difference for the days left in a month you already paid.

5. Wallet

Money you add to the usage wallet pays for SMS, voice, platform email, number rental, WhatsApp carrier charges where they apply, and AI reply tokens. It is separate from the subscription.

Wallet funds are not refundable, except:

• the law requires it,
• we, a carrier, or a model provider made a verified billing error, or charged the wallet for a message or reply the product did not send because of a fault on our side,
• we agree, in writing, in a particular case.

A sent message, a connected minute, and a completed model call are not refunded because the lead did not buy. An unused balance stays on the workspace while the account is open and in good standing. It does not expire on a clock. If we close the account for a serious breach of the Terms or the Acceptable Use Policy, unused wallet funds may be forfeited to the extent the law allows. Closing the account yourself does not automatically cash the balance out.

6. Number rental

A number's rental fee is paid from the wallet for the current cycle. If you release the number, it is released at the end of that cycle unless the carrier releases it sooner. The fee for the cycle already started is not refunded. We do not charge a later cycle once the release is in.

If a carrier rejects the identity details before a number is sold, you are not charged the rental.

7. AI

Token charges for a reply that was generated are wallet usage and follow section 5. Turning AI off stops later replies. It does not rewind tokens already used. If a fault on our side charged tokens for a reply that was never produced, write to billing and we will correct the ledger.

8. Ads

Meta ad spend is paid to Meta under your ad account. Pipecove cannot refund a Meta invoice. If Meta disapproves an ad, or if AI Ads Manager drafts a campaign you choose not to publish, that is not a subscription refund. The Pro Agency fee still covers the rest of the month.

9. Channels and documents

WhatsApp, Messenger, Instagram, LinkedIn, lead forms, booking pages, and documents are part of the plan that includes them, not separate rentals. If a platform suspends your Page, your ad account, or a number, that is not by itself a subscription refund. You still have the rest of the plan. If a failure on our side means the workspace cannot be used at all for a material part of a paid month, write to billing@pipecove.com and we will look at a credit.

10. Chargebacks

If you dispute a charge with the bank before you write to billing@pipecove.com, we may suspend the workspace until the dispute is resolved. A chargeback does not erase messages already sent, tokens already used, or carrier fees already incurred.

11. How to ask

Use billing settings, or email billing@pipecove.com from the workspace owner's address. Include the workspace name, the invoice, and what you believe is wrong. We answer billing mail within 5 business days.

12. Contact

billing@pipecove.com